the keynote of equitable rates.
Many a telephone, for the general good, must be put where it does not earn its own living. At any time some sudden emergency may arise that will make it for the moment priceless. Especially since the advent of the automobile, there is no nook or corner from which it may not be supremely necessary, now and then, to send a message. This principle was acted upon recently in a most practical way by the Pennsylvania Railroad, which at its own expense
installed five hundred and twenty-five telephones in the homes of its workmen in Altoona. In the same way, it is clearly the social duty of the telephone company to widen out its system until every point is covered, and then to distribute its gross charges as fairly as it can. The whole must carry the whole–that is the philosophy of rates which must finally be recognized by legislatures and telephone companies alike. It can never, of course, be reduced to a system or formula. It will always be a matter of opinion and compromise, requiring much skill and much patience. But there will seldom be any serious trouble when once its basic principles are understood.
Like all time-saving inventions, like the railroad, the reaper, and the Bessemer converter,
the telephone, in the last analysis, COSTS NOTHING; IT IS THE LACK OF IT THAT COSTS. THE NATION THAT MOST IS THE NATION WITHOUT IT.
CHAPTER VIII
THE TELEPHONE IN FOREIGN COUNTRIES
The telephone was nearly a year old before Europe was aware of its existence. It
received no public notice of any kind whatever until March 3, 1877, when the London Athenaeum mentioned it in a few careful sentences. It was not welcomed, except by those who wished an evening’s entertainment. And to the entire commercial world it was for four or five years a sort of scientific Billiken, that never could be of any service to serious people.
One after another, several American enthusiasts rushed posthaste to Europe, with dreams
of eager nations clamoring for telephone systems, and one after another they failed. Frederick A. Gower was the first of these. He was
an adventurous chevalier of business who gave up an agent’s contract in return for a right to become a roving propagandist. Later he met a prima donna, fell in love with and married her, forsook telephony for ballooning, and lost his life in attempting to fly across the English Channel.
Next went William H. Reynolds, of Providence, who had bought five-eights of the British patent for five thousand dollars, and half the right to Russia, Spain, Portugal, and Italy for two thousand, five hundred dollars. How he was received may be seen from a letter of his which has been preserved. “I have been working in London for four months,” he writes; “I have been to the Bank of England and elsewhere; and I have not found one man who will put one shilling into the telephone.”
Bell himself hurried to England and Scotland on his wedding tour in 1878, with great expectations of having his invention appreciated in
his native land. But from a business point of view, his mission was a total failure. He received dinners a-plenty, but no contracts; and
came back to the United States an impoverished and disheartened man. Then the optimistic Gardiner G. Hubbard, Bell’s father-in-law, threw himself against the European inertia and organized the International and Oriental Telephone Companies, which came to nothing of any
importance. In the same year even Enos M. Barton, the sagacious founder of the Western Electric, went to France and England to establish an export trade in telephones, and failed.
These able men found their plans thwarted by the indifference of the public, and often by open hostility. “The telephone is little better than a toy,” said the Saturday Review; “it amazes ignorant people for a moment, but it is inferior to the well-established system of air- tubes.” “What will become of the privacy of life?” asked another London editor. “What will become of the sanctity of the domestic hearth?” Writers vied with each other in inventing methods of pooh-poohing Bell and his invention. “It is ridiculously simple,” said one. “It is only an electrical speaking-tube,” said another. “It is a complicated form of speaking- trumpet,” said a third. No British editor could at first conceive of any use for the telephone, except for divers and coal miners. The price, too, created a general outcry. Floods of toy telephones were being sold on the streets at a shilling apiece; and although the Government was charging sixty dollars a year for the use of its printing-telegraphs, people protested loudly against paying half as much for telephones. As late as 1882, Herbert Spencer writes: “The telephone is scarcely used at all in London, and is unknown in the other English cities.”
The first man of consequence to befriend the telephone was Lord Kelvin, then an untitled young scientist. He had seen the original telephones at the Centennial in Philadelphia, and
was so fascinated with them that the impulsive Bell had thrust them into his hands as a gift. At the next meeting of the British Association for the Advancement of Science, Lord Kelvin exhibited these. He did more. He became the champion of the telephone. He staked his reputation upon it. He told the story of the tests
made at the Centennial, and assured the sceptical scientists that he had not been deceived. “All this my own ears heard,” he said, “spoken to me with unmistakable distinctness by this circular disc of iron.”
The scientists and electrical experts were, for the most part, split up into two camps. Some of them said the telephone was impossible, while others said that “nothing could be simpler.” Almost all were agreed that what Bell had done was a humorous trifle. But Lord Kelvin persisted. He hammered the truth home that the
telephone was “one of the most interesting inventions that has ever been made in the history of science.” He gave a demonstration with one end of the wire in a coal mine. He stood side by side with Bell at a public meeting in Glasgow, and declared:
“The things that were called telephones before Bell were as different from Bell’s telephone as a series of hand-claps are different from the human voice. They were in fact electrical claps; while Bell conceived the idea–THE WHOLLY ORIGINAL AND NOVEL IDEA–of giving continuity to the shocks, so as to perfectly reproduce the human voice.”
One by one the scientists were forced to take the telephone seriously. At a public test there was one noted professor who still stood in the ranks of the doubters. He was asked to send a message. He went to the instrument with a grin of incredulity, and thinking the whole exhibition a joke, shouted into the mouthpiece: “Hi diddle diddle–follow up that.” Then he listened for an answer. The look on his face changed to one of the utmost amazement. “It says–`The cat and the fiddle,'” he gasped, and forthwith he became a convert to telephony. By such tests the men of science were won over, and by the middle of 1877 Bell received a “vociferous welcome” when he addressed them at their annual convention at Plymouth.
Soon afterwards, The London Times surrendered. It whirled right-about-face and praised
the telephone to the skies. “Suddenly and quietly the whole human race is brought within speaking and hearing distance,” it exclaimed; “scarcely anything was more desired and more impossible.” The next paper to quit the mob of scoffers was the Tatler, which said in an editorial peroration, “We cannot but feel im- pressed by the picture of a human child commanding the subtlest and strongest force in Nature to carry, like a slave, some whisper around the world.”
Closely after the scientists and editors came the nobility. The Earl of Caithness led the way. He declared in public that “the telephone is the most extraordinary thing I ever saw in my life.” And one wintry morning in 1878 Queen Victoria drove to the house of Sir Thomas Biddulph, in London, and for an hour talked and listened by telephone to Kate Field, who sat in a Downing Street office. Miss Field sang “Kathleen Mavourneen,” and the Queen thanked her by telephone, saying she was “immensely pleased.” She congratulated Bell himself, who was present, and asked if she might be permitted to buy the two telephones; whereupon Bell presented her with a pair done in ivory.
This incident, as may be imagined, did much to establish the reputation of telephony in Great Britain. A wire was at once strung to Windsor Castle. Others were ordered by the Daily News, the Persian Ambassador, and five or six lords and baronets. Then came an order which raised the hopes of the telephone men to the highest heaven, from the banking house of J. S. Morgan & Co. It was the first recognition from the “seats of the mighty” in the business and financial world. A tiny exchange,
with ten wires, was promptly started in London; and on April 2d, 1879, Theodore Vail, the young manager of the Bell Company, sent an order to the factory in Boston, “Please make one hundred hand telephones for export trade as early as possible.” The foreign trade had begun.
Then there came a thunderbolt out of a blue sky, a wholly unforeseen disaster. Just as a few energetic companies were sprouting up, the Postmaster General suddenly proclaimed that the telephone was a species of telegraph. According to a British law the telegraph was required to be a Government monopoly. This law
had been passed six years before the telephone was born, but no matter. The telephone men protested and argued. Tyndall and Lord Kelvin warned the Government that it was making an indefensible mistake. But nothing could be done. Just as the first railways had been called toll-roads, so the telephone was solemnly declared to be a telegraph. Also, to add to the absurd humor of the situation, Judge Stephen, of the High Court of Justice, spoke the final word that compelled the telephone legally to be a telegraph, and sustained his opinion by a quotation from Webster’s Dictionary, which was published twenty years before the telephone was invented.
Having captured this new rival, what next? The Postmaster General did not know. He
had, of course, no experience in telephony, and neither had any of his officials in the telegraph department. There was no book and no college to instruct him. His telegraph was then, as it is to-day, a business failure. It was not earning its keep. Therefore he did not dare to shoulder the risk of constructing a second system of wires, and at last consented to give licenses to private companies.
But the muddle continued. In order to compel competition, according to the academic
theories of the day, licenses were given to thir- teen private companies. As might have been expected, the ablest company quickly swallowed the other twelve. If it had been let alone, this company might have given good service, but it was hobbled and fenced in by jealous regulations. It was compelled to pay one-tenth of its gross earnings to the Post Office. It was to hold itself ready to sell out at six months’ notice. And as soon as it had strung a long-distance system of wires, the Postmaster General pounced down upon it and took it away.
Then, in 1900, the Post Office tossed aside all obligations to the licensed company, and threw open the door to a free-for-all competition. It undertook to start a second system in London, and in two years discovered its blunder and proposed to cooperate. It granted licenses to five cities that demanded municipal ownership. These cities set out bravely, with loud beating of drums, plunged from one mishap to another, and finally quit. Even Glasgow, the premier city of municipal ownership, met its Waterloo in the telephone. It spent one million, eight hundred thousand dollars on a plant that was obsolete when it was new, ran it for a time at a loss, and then sold it to the Post Office in 1906 for one million, five hundred and twenty-five thousand dollars.
So, from first to last, the story of the telephone in Great Britain has been a “comedy of errors.” There are now, in the two islands, not six hundred thousand telephones in use. London, with its six hundred and forty square miles of houses, has one-quarter of these, and is gaining at the rate of ten thousand a year. No large
improvements are under way, as the Post Office has given notice that it will take over and operate all private companies on New Year’s Day, 1912. The bureaucratic muddle, so it seems, is to continue indefinitely.
In Germany there has been the same burden of bureaucracy, but less backing and filling. There is a complete government monopoly. Whoever commits the crime of leasing telephone service to his neighbors may be sent to jail for six months. Here, too, the Postmaster General has been supreme. He has forced the telephone business into a postal mould. The man in a small city must pay as high a rate for a small service, as the man in a large city pays for a large service. There is a fair degree of efficiency, but no high speed or record-breaking. The German engineers have not kept in close touch with the progress of telephony in the United States. They have preferred to devise methods of their own, and so have created a miscellaneous assortment of systems, good, bad, and indifferent. All told, there is probably an investment of seventy-five million dollars and a total of nine hundred thousand telephones.
Telephony has always been in high favor with the Kaiser. It is his custom, when planning a hunting party, to have a special wire strung to the forest headquarters, so that he can converse every morning with his Cabinet. He has conferred degrees and honors by telephone. Even
his former Chancellor, Von Buelow, received his title of Count in this informal way. But the first friend of the telephone in Germany was Bismarck. The old Unifier saw instantly its value in holding a nation together, and ordered a line between his palace in Berlin and his farm at Varzin, which lay two hundred and thirty miles apart. This was as early as the Fall of 1877, and was thus the first long-distance line in Europe.
In France, as in England, the Government seized upon the telephone business as soon as the pioneer work had been done by private citizens. In 1889 it practically confiscated the Paris system, and after nine years of litigation paid five million francs to its owners. With this reckless beginning, it floundered from bad to worse. It assembled the most complete assortment of other nations’ mistakes, and invented several of its own. Almost every known evil of bureaucracy was developed. The system of rates was
turned upside down; the flat rate, which can be profitably permitted in small cities only, was put in force in the large cities, and the message rate, which is applicable only to large cities, was put in force in small places. The girl operators were entangled in a maze of civil service rules. They were not allowed to marry without the permission of the Postmaster General; and on no account might they dare to marry a mayor, a policeman, a cashier, or a foreigner, lest they betray the secrets of the switchboard.
There was no national plan, no standardization, no staff of inventors and improvers. Every user was required to buy his own telephone. As George Ade has said, “Anything attached to a wall is liable to be a telephone in Paris.” And so, what with poor equipment and red tape, the French system became what it remains to-day, the most conspicuous example of what NOT to do in telephony.
There are barely as many telephones in the whole of France as ought normally to be in the city of Paris. There are not as many as are now in use in Chicago. The exasperated Parisians have protested. They have presented a
petition with thirty-two thousand names. They have even organized a “Kickers’ League”–the only body of its kind in any country–to demand good service at a fair price. The daily
loss from bureaucratic telephony has become enormous. “One blundering girl in a telephone exchange cost me five thousand dollars on the day of the panic in 1907,” said George Kessler. But the Government clears a net profit of three million dollars a year from its telephone monopoly; and until 1910, when a committee of betterment was appointed, it showed no concern at
the discomfort of the public.
There was one striking lesson in telephone efficiency which Paris received in 1908, when its main exchange was totally destroyed by fire. “To build a new switchboard,” said European manufacturers, “will require four or five months.” A hustling young Chicagoan appeared on the scene. “We ‘ll put in a new switchboard in sixty days,” he said; “and agree to forfeit six hundred dollars a day for delay.” Such quick work had never been known. But it was Chicago’s chance to show what she could do. Paris and Chicago are four thousand, five hundred miles apart, a twelve days’ journey. The switchboard was to be a hundred and eighty feet in length, with ten thousand wires. Yet the Western Electric finished it in three weeks. It was rushed on six freight-cars to New York, loaded on the French steamer La Provence, and deposited at Paris in thirty-six days; so that by the time the sixty days had expired, it was running full speed with a staff of ninety operators.
Russia and Austria-Hungary have now about one hundred and twenty-five thousand telephones apiece. They are neck and neck in a race that has not at any time been a fast one. In each country the Government has been a neglectful stepmother to the telephone. It has starved the business with a lack of capital and used no enterprise in expanding it. Outside of Vienna, Budapest, St. Petersburg, and Moscow there are no wire-systems of any consequence. The political deadlock between Austria and Hungary
shuts out any immediate hope of a happier life for the telephone in those countries; but in Russia there has recently been a change in policy that may open up a new era. Permits are now being offered to one private company in each city, in return for three per cent of the revenue. By this step Russia has unexpectedly swept to the front and is now, to telephone men, the freest country in Europe.
In tiny Switzerland there has been government ownership from the first, but with less
detriment to the business than elsewhere. Here the officials have actually jilted the telegraph for the telephone. They have seen the value of the talking wire to hold their valley villages together; and so have cries-crossed the Alps with a cheap and somewhat flimsy system of telephony that carries sixty million conversations a year. Even the monks of St. Bernard, who rescue snowbound travellers, have now equipped their mountain with a series of telephone booths.
The highest telephone in the world is on the peak of Monte Rosa, in the Italian Alps, very nearly three miles above the level of the sea. It is linked to a line that runs to Rome, in order that a queen may talk to a professor. In this case the Queen is Margherita of Italy and the professor is Signor Mosso, the astronomer, who studies the heavens from an observatory on Monte Rosa. At her own expense, the Queen had this wire strung by a crew of linemen, who slipped and floundered on the mountain for six years before they had it pegged in place. The general situation in Italy is like that in Great Britain. The Government has always monop- olized the long-distance lines, and is now about to buy out all private companies. There are only fifty-five thousand telephones to thirty-two million people–as many as in Norway and less than in Denmark. And in many of the southern and Sicilian provinces the jingle of the telephone bell is still an unfamiliar sound.
The main peculiarity in Holland is that there is no national plan, but rather a patchwork, that resembles Joseph’s coat of many colors. Each city engineer has designed his own type of apparatus and had it made to order. Also, each
company is fenced in by law within a six-mile circle, so that Holland is dotted with thumb-nail systems, no two of which are alike. In Belgium there has been a government system since 1893, hence there is unity, but no enterprise. The plant is old-fashioned and too small. Spain has private companies, which give fairly good service to twenty thousand people. Roumania has
half as many. Portugal has two small companies in Lisbon and Oporto. Greece, Servia,
and Bulgaria have a scanty two thousand apiece. The frozen little isle of Iceland has one-quarter as many; and even into Turkey, which was a forbidden land under the regime of the old Sultan, the Young Turks are importing boxes of telephones and coils of copper wire.
There is one European country, and only one, which has caught the telephone spirit–Sweden. Here telephony had a free swinging start. It was let alone by the Post Office; and better still, it had a Man, a business-builder of remarkable force and ability, named Henry Cedergren. Had this man been made the Telephone-Master of Europe, there would have been a different story to tell. By his insistent enterprise he made Stockholm the best telephoned city outside of the United States. He pushed his country forward until, having one hundred and sixty-five thousand telephones, it stood fourth among the European nations. Since his death the Government has entered the field with a duplicate system, and a war has been begun which grows
yearly more costly and absurd.
Asia, as yet, with her eight hundred and fifty million people, has fewer telephones than Philadelphia, and three-fourths of them are in the
tiny island of Japan. The Japanese were enthusiastic telephonists from the first. They had
a busy exchange in Tokio in 1883. This has now grown to have twenty-five thousand users, and might have more, if it had not been stunted by the peculiar policy of the Government. The public officials who operate the system are able men. They charge a fair price and make ten per cent profit for the State. But they do not keep pace with the demand. It is one of the oddest vagaries of public ownership that there is now in Tokio a WAITING LIST of eight thousand citizens, who are offering to pay for telephones and cannot get them. And when a Tokian dies, his franchise to a telephone, if he has one, is usually itemized in his will as a four-hundred- dollar property.
India, which is second on the Asiatic list, has no more than nine thousand telephones–one to every thirty-three thousand of her population! Not quite so many, in fact, as there are in five of the skyscrapers of New York. The Dutch East Indies and China have only seven thousand apiece, but in China there has recently
come a forward movement. A fund of twenty million dollars is to be spent in constructing a national system of telephone and telegraph. Peking is now pointing with wonder and delight to a new exchange, spick and span, with
a couple of ten-thousand-wire switchboards. Others are being built in Canton, Hankow, and Tien-Tsin. Ultimately, the telephone will flourish in China, as it has done in the Chinese quarter in San Francisco. The Empress of China, after the siege of Peking, commanded that a telephone should be hung in her palace, within reach of her dragon throne; and she was very friendly with any representative of the “Speaking Lightning Sounds” business, as the Chinese term telephony.
In Persia the telephone made its entry recently in true comic-opera fashion. A new Shah, in an outburst of confidence, set up a wire between his palace and the market-place in Teheran, and invited his people to talk to him whenever they had grievances. And they talked! They talked so freely and used such language, that the Shah ordered out his soldiers and attacked them. He fired upon the new Parliament, and was at once chased out of Persia by the enraged people. From this it would appear that the telephone ought to be popular in Persia, although at present there are not more than twenty in use.
South America, outside of Buenos Ayres, has few telephones, probably not more than thirty thousand. Dom Pedro of Brazil, who befriended Bell at the Centennial, introduced telephony into his country in 1881; but it has not in thirty years been able to obtain ten thousand users. Canada has exactly the same number as Sweden–one hundred and sixty-five thousand. Mexico has perhaps ten thousand; New Zealand twenty-six thousand; and Australia fifty- five thousand.
Far down in the list of continents stands Africa. Egypt and Algeria have twelve thousand at the north; British South Africa has as many at the south; and in the vast stretches between there are barely a thousand more. Whoever pushes into Central Africa will still hear the beat of the wooden drum, which is the clattering sign-language of the natives. One strand of copper wire there is, through the Congo region, placed there by order of the late King of Belgium. To string it was probably the most adventurous piece of work in the history of telephone linemen. There was one seven hundred and fifty mile stretch of the central jungle. There were white ants that ate the wooden poles, and wild elephants that pulled up the iron poles. There were monkeys that played tag on the lines, and savages that stole the wire for arrow- heads. But the line was carried through, and to-day is alive with conversations concerning rubber and ivory.
So, we may almost say of the telephone that “there is no speech nor language where its voice is not heard.” There are even a thousand miles of its wire in Abyssinia and one hundred and fifty miles in the Fiji Islands. Roughly speaking, there are now ten million telephones in all countries, employing two hundred and fifty thousand people, requiring twenty-one million miles of wire, representing a cost of fifteen hundred million dollars, and carrying fourteen thousand million conversations a year. All this, and yet the men who heard the first feeble cry of the in- fant telephone are still alive, and not by any means old.
No foreign country has reached the high American level of telephony. The United
States has eight telephones per hundred of population, while no other country has one-half as many. Canada stands second, with almost four per hundred; and Sweden is third. Germany has as many telephones as the State of New York; and Great Britain as many as Ohio. Chicago has more than London; and Boston twice as many as Paris. In the whole of
Europe, with her twenty nations, there are one- third as many telephones as in the United States. In proportion to her population, Europe has only one-thirteenth as many.
The United States writes half as many letters as Europe, sends one-third as many telegrams, and talks twice as much at the telephone. The average European family sends three telegrams a year, and three letters and one telephone message a week; while the average American family sends five telegrams a year, and seven letters and eleven telephone messages a week. This one na- tion, which owns six per cent of the earth and is five per cent of the human race, has SEVENTY per cent of the telephones. And fifty per cent, or one-half, of the telephony of the world, is now comprised in the Bell System of this country.
There are only six nations in Europe that make a fair showing–the Germans, British, Swedish, Danes, Norwegians, and Swiss. The others have less than one telephone per hundred. Little Denmark has more than Austria. Little Finland has better service than France. The Belgian telephones have cost the most–two hundred and
seventy-three dollars apiece; and the Finnish telephones the least–eighty-one dollars. But a telephone in Belgium earns three times as much as one in Norway. In general, the lesson in Europe is this, that the telephone is what a nation makes it. Its usefulness depends upon the sense and enterprise with which it is handled. It may be either an invaluable asset or a nuisance.
Too much government! That has been the basic reason for failure in most countries. Before the telephone was invented, the telegraph had been made a State monopoly; and the tele- phone was regarded as a species of telegraph. The public officials did not see that a telephone system is a highly complex and technical problem, much more like a piano factory or a steel- mill. And so, wherever a group of citizens established a telephone service, the government officials looked upon it with jealous eyes, and usually snatched it away. The telephone thus became a part of the telegraph, which is a part of the post office, which is a part of the government. It is a fraction of a fraction of a fraction –a mere twig of bureaucracy. Under such conditions the telephone could not prosper. The wonder is that it survived.
Handled on the American plan, the telephone abroad may be raised to American levels. There is no racial reason for failure. The slow service and the bungling are the natural results of treating the telephone as though it were a road or a fire department; and any nation that rises to a proper conception of the telephone, that dares to put it into competent hands and to strengthen it with enough capital, can secure as alert and brisk a service as heart can wish. Some nations are already on the way. China, Japan, and France have sent delegations to New York City –“the Mecca of telephone men,” to learn the art of telephony in its highest development. Even Russia has rescued the telephone from her bureaucrats and is now offering it freely to men of enterprise.
In most foreign countries telephone service is being steadily geared up to a faster pace. The craze for “cheap and nasty” telephony is passing; and the idea that the telephone is above all else a SPEED instrument, is gaining ground. A faster long-distance service, at double rates, is being well patronized. Slow-moving races are learning the value of time, which is the first lesson in telephony. Our reapers and mowers now go to seventy-five nations. Our street cars run in all great cities. Morocco is importing our dollar watches; Korea is learning the waste of allowing nine men to dig with one spade. And all this means telephones.
In thirty years, the Western Electric has sold sixty-seven million dollars’ worth of telephonic apparatus to foreign countries. But this is no more than a fair beginning. To put one telephone in China to every hundred people will
mean an outlay of three hundred million dollars. To give Europe as fit an equipment as the United States now has, will mean thirty million telephones, with proper wire and switchboards to match. And while telephony for the masses is not yet a live question in many countries, sooner or later, in the relentless push of civilization, it must come.
Possibly, in that far future of peace and goodwill among nations, when each country does for all the others what it can do best, the United States may be generally recognized as the source of skill and authority on telephony. It may be called in to rebuild or operate the telephone systems of other countries, in the same way that it is now supplying oil and steel rails and farm machinery. Just as the wise buyer of to-day asks France for champagne, Germany for toys, England for cottons, and the Orient for rugs, so he will learn to look upon the United States as the natural home and headquarters of the telephone.
CHAPTER IX
THE FUTURE OF THE TELEPHONE
In the Spring of 1907 Theodore N. Vail, a rugged, ruddy, white-haired man, was superintending the building of a big barn in northern
Vermont. His house stood near-by, on a balcony of rolling land that overlooked the town of Lyndon and far beyond, across evergreen forests to the massive bulk of Burke Mountain. His farm, very nearly ten square miles in area, lay back of the house in a great oval of field and woodland, with several dozen cottages in the clearings. His Welsh ponies and Swiss cattle were grazing on the May grass, and the men were busy with the ploughs and harrows and seeders. It was almost thirty years since he had been called in to create the business structure of telephony, and to shape the general plan of its development. Since then he had done many other things. The one city of Buenos Ayres had paid him more, merely for giving it a system of trolleys and electric lights, than the United States had paid him for putting the telephone on a business basis. He was now rich and retired, free to enjoy his play-work of the farm and to forget the troubles of the city and the telephone
But, as he stood among his barn-builders, there arrived from Boston and New York a delegation of telephone directors. Most of them belonged to the “Old Guard” of telephony. They had fought under Vail in the pioneer days; and now they had come to ask him to return to the telephone business, after twenty years of absence. Vail laughed at the suggestion.
“Nonsense,” he said, “I’m too old. I’m sixty- two years of age.” The directors persisted. They spoke of the approaching storm-cloud of panic and the need of another strong hand at the wheel until the crisis was over, but Vail still refused. They spoke of old times and old memories, but he shook his head. “All my life,” he said, “I have wanted to be a farmer.”
Then they drew a picture of the telephone situation. They showed him that the “grand telephonic system” which he had planned was unfinished. He was its architect, and it was undone. The telephone business was energetic and prosperous. Under the brilliant leadership of Frederick P. Fish, it had grown by leaps and bounds. But it was still far from being the SYSTEM that Vail had dreamed of in his younger days; and so, when the directors put before him his unfinished plan, he surrendered. The instinct for completeness, which is one of the
dominating characteristics of his mind, compelled him to consent. It was the call of the
telephone.
Since that May morning, 1907, great things have been done by the men of the telephone and telegraph world. The Bell System was brought through the panic without a scratch. When the doubt and confusion were at their worst, Vail wrote an open letter to his stock-holders, in his practical, farmer-like way. He said:
“Our net earnings for the last ten months were $13,715,000, as against $11,579,000 for the same period in 1906. We have now in the banks over $18,000,000; and we will not need to borrow any money for two years.”
Soon afterwards, the work of consolidation began. Companies that overlapped were united. Small local wire-clusters, several thousands of them, were linked to the national lines. A policy of publicity superseded the secrecy which had naturally grown to be a habit in the days of patent litigation. Visitors and reporters found an open door. Educational advertisements were published in the most popular magazines. The corps of inventors was spurred up to conquer the long-distance problems. And in return for a thirty million check, the control of the historic Western Union was transferred from the
children of Jay Gould to the thirty thousand stock-holders of the American Telephone and Telegraph Company.
From what has been done, therefore, we may venture a guess as to the future of the telephone. This “grand telephonic system” which had no existence thirty years ago, except in the imagination of Vail, seems to be at hand. The very
newsboys in the streets are crying it. And while there is, of course, no exact blueprint of a best possible telephone system, we can now see the general outlines of Vail’s plan.
There is nothing mysterious or ominous in this plan. It has nothing to do with the pools and conspiracies of Wall Street. No one will be squeezed out except the promoters of paper companies. The simple fact is that Vail is organizing a complete Bell System for the same reason that he built one big comfortable barn for his Swiss cattle and his Welsh ponies, instead of half a dozen small uncomfortable sheds. He has never been a “high financier” to juggle profits out of other men’s losses. He is merely applying to the telephone business the same hard sense that any farmer uses in the management of his farm. He is building a Big Barn, metaphorically, for the telephone and telegraph.
Plainly, the telephone system of the future will be national, so that any two people in the same country will be able to talk to one another. It will not be competitive, for the reason that no farmer would think for a moment of running his farm on competitive lines. It will have a staff- and-line organization, to use a military phrase. Each local company will continue to handle its own local affairs, and exercise to the full the basic virtue of self-help. But there will also be, as now, a central body of experts to handle the larger affairs that are common to all companies. No separateness or secession on the one side, nor bureaucracy on the other–that is the typically American idea that underlies the ideal telephone system.
The line of authority, in such a system, will begin with the local manager. From him it will rise to the directors of the State company; then higher still to the directors of the national company; and finally, above all corporate leaders to the Federal Government itself. The failure of government ownership of the telephone in so many foreign countries does not mean that the private companies will have absolute power. Quite the reverse. The lesson of thirty years’ experience shows that a private telephone company is apt to be much more obedient to the will of the people than if it were a Government de- partment. But it is an axiom of democracy that no company, however well conducted, will be permitted to control a public convenience without being held strictly responsible for its own acts. As politics becomes less of a game and more of a responsibility, the telephone of the future will doubtless be supervised by some sort of public committee, which will have power to pass upon complaints, and to prevent the nuisance of duplication and the swindle of watering stock.
As this Federal supervision becomes more and more efficient, the present fear of monopoly will decrease, just as it did in the case of the railways. It is a fact, although now generally forgotten, that the first railways of the United States were run for ten years or more on an anti-monopoly plan. The tracks were free to all. Any one who owned a cart with flanged wheels could drive it on the rails and compete with the locomotives. There was a happy-go-lucky jumble of trains and wagons, all held back by the slowest team; and this continued on some railways until as late as 1857. By that time the people saw that com- petition on a railway track was absurd. They allowed each track to be monopolized by one company, and the era of expansion began.
No one, certainly, at the present time, regrets the passing of the independent teamster. He was much more arbitrary and expensive than any railroad has ever dared to be; and as the country grew, he became impossible. He was not the fittest to survive. For the general good, he was held back from competing with the railroad, and taught to cooperate with it by hauling freight to and from the depots. This, to his surprise, he found much more profitable and pleasant. He had been squeezed out of a bad job
into a good one. And by a similar process of evolution, the United States is rapidly outgrowing the small independent telephone companies. These will eventually, one by one, rise as the teamster did to a higher social value, by clasping wires with the main system of telephony.
Until 1881 the Bell System was in the hands of a family group. It was a strictly private enterprise. The public had been asked to help in its launching, and had refused. But after 1881 it passed into the control of the small stock-holders, and has remained there without a break. It is now one of our most democratized businesses, scattering either wages or dividends into more than a hundred thousand homes. It has at times been exclusive, but never sordid. It has never been dollar-mad, nor frenzied by the virus of stock-gambling. There has always been a vein of sentiment in it that kept it in touch with human nature. Even at the present time, each check of the American Telephone and Telegraph Company carries on it a picture of a pretty Cupid, sitting on a chair upon which he has placed a thick book, and gayly prattling into a telephone.
Several sweeping changes may be expected in the near future, now that there is team-play between the Bell System and the Western Union. Already, by a stroke of the pen, five million users of telephones have been put on the credit books of the Western Union; and every Bell telephone office is now a telegraph office. Three telephone messages and eight telegrams may be sent AT THE SAME TIME over two pairs of wires: that is one of the recent miracles of science, and is now to be tried out upon a gigantic scale. Most of the long-distance telephone wires, fully two million miles, can be used for telegraphic purposes; and a third of the Western Union wires, five hundred thousand miles, may with a few changes be used for talking.
The Western Union is paying rent for twenty- two thousand, five hundred offices, all of which helps to make telegraphy a luxury of the few. It is employing as large a force of messenger- boys as the army that marched with General Sherman from Atlanta to the sea. Both of these items of expense will dwindle when a Bell wire and a Morse wire can be brought to a common terminal; and when a telegram can be received or delivered by telephone. There will also be a gain, perhaps the largest of all, in removing the trudging little messenger-boy from the streets and sending him either to school or to learn some useful trade.
The fact is that the United States is the first country that has succeeded in putting both telephone and telegraph upon the proper basis.
Elsewhere either the two are widely apart, or the telephone is a mere adjunct of a telegraphic department. According to the new American plan, the two are not competitive, but complementary. The one is a supplement to the other.
The post office sends a package; the telegraph sends the contents of the package; but the telephone sends nothing. It is an apparatus that makes conversation possible between two separated people. Each of the three has a distinct field of its own, so that there has never been any cause for jealousy among them.
To make the telephone an annex of the post office or the telegraph has become absurd. There are now in the whole world very nearly as many messages sent by telephone as by letter; and there are THIRT-TWO TIMES as many telephone calls as telegrams. In the United States, the telephone has grown to be the big brother of the telegraph. It has six times the net earnings and eight times the wire. And it transmits as many messages as the combined total of telegrams, letters, and railroad passengers.
This universal trend toward consolidation has introduced a variety of problems that will engage the ablest brains in the telephone world for many years to come. How to get the benefits of organization without its losses, to become strong without losing quickness, to become systematic without losing the dash and dare of earlier days, to develop the working force into an army of high-speed specialists without losing the bird’s- eye view of the whole situation,–these are the riddles of the new type, for which the telephonists of the next generation must find the
answers. They illustrate the nature of the big jobs that the telephone has to offer to an ambitious and gifted young man of to-day.
“The problems never were as large or as complex as they are right now,” says J. J. Carty, the chief of the telephone engineers. The eternal struggle remains between the large and little ideas–between the men who see what might be and the men who only see what IS. There is still the race to break records. Already the girl at the switchboard can find the person wanted in thirty seconds. This is one-tenth of the time that was taken in the early centrals; but it is still too long. It is one-half of a valuable minute. It must be cut to twenty-five seconds, or twenty or fifteen.
There is still the inventors’ battle to gain miles. The distance over which conversations can be held has been increased from twenty miles to twenty-five hundred. But this is not far enough. There are some civilized human beings who are twelve thousand miles apart, and who have interests in common. During the Boxer Rebellion in China, for instance, there were Americans in Peking who would gladly have given half of their fortune for the use of a pair of wires to New York.
In the earliest days of the telephone, Bell was fond of prophesying that “the time will come when we will talk across the Atlantic Ocean”; but this was regarded as a poetical fancy until Pupin invented his method of automatically propelling the electric current. Since then the most conservative engineer will discuss the problem of transatlantic telephony. And as for the poets, they are now dreaming of the time when a man may speak and hear his own voice come back to him around the world.
The immediate long-distance problem is, of course, to talk from New York to the Pacific. The two oceans are now only three and a half days apart by rail. Seattle is clamoring for a wire to the East. San Diego wants one in time for her Panama Canal Exposition in 1915. The wires are already strung to San Francisco, but cannot be used in the present stage of the art. And Vail’s captains are working now with almost breathless haste to give him a birthday present of a talk across the continent from his farm in Vermont.
“I can see a universal system of telephony for the United States in the very near future,” says Carty. “There is a statue of Seward standing in one of the streets of Seattle. The inscription upon it is, `To a United Country.’ But as an Easterner stands there, he feels the isolation of that Far Western State, and he will always feel it, until he can talk from one side of the United States to the other. For my part,” con- tinues Carty, “I believe we will talk across continents and across oceans. Why not? Are there not more cells in one human body than there are people in the whole earth?”
Some future Carty may solve the abandoned problem of the single wire, and cut the copper bill in two by restoring the grounded circuit. He may transmit vision as well as speech. He may perfect a third-rail system for use on moving trains. He may conceive of an ideal insulating material to supersede glass, mica, paper, and enamel. He may establish a universal code, so that all persons of importance in the United States shall have call-numbers by which they may instantly be located, as books are in a library.
Some other young man may create a commercial department on wide lines, a work which
telephone men have as yet been too specialized to do. Whoever does this will be a man of comprehensive brain. He will be as closely in touch
with the average man as with the art of telephony. He will know the gossip of the street,
the demands of the labor unions, and the policies of governors and presidents. The psy- chology of the Western farmer will concern him, and the tone of the daily press, and the methods of department stores. It will be his aim to know the subtle chemistry of public opinion, and to adapt the telephone service to the shifting moods and necessities of the times. HE WILL FIT TELEPHONY LIKE A GARMENT AROUND THE HABITS OF THE PEOPLE.
Also, now that the telephone business has become strong, its next anxiety must be to develop the virtues, and not the defects, of strength. Its motto must be “Ich dien”–I serve; and it will be the work of the future statesmen of the telephone to illustrate this motto in all its practical variations. They will cater and explain, and explain and cater. They will educate and educate, until they have created an expert public. They will teach by pictures and lectures and exhibitions. They will have charts and diagrams hung in the telephone booths, so that the person who is waiting for a call may learn a little and pass the time more pleasantly. They will, in a word, attend to those innumerable trifles that make the perfection of public service.
Already the Bell System has gone far in this direction by organizing what might fairly be called a foresight department. Here is where the fortune-tellers of the business sit. When new lines or exchanges are to be built, these men study the situation with an eye to the future. They prepare a “fundamental
plan,” outlining what may reasonably be expected to happen in fifteen or twenty years. Invariably they are optimists. They make provision for growth, but none at all for shrinkage. By their advice, there is now twenty-five million dollars’ worth of reserve plant in the various Bell Companies, waiting for the country
to grow up to it. Even in the city of New York, one-half of the cable ducts are empty, in expectation of the greater city of eight million population which is scheduled to arrive in 1928. There are perhaps few more impressive evidences of practical optimism and confidence than a new telephone exchange, with two-thirds of its wires waiting for the business of the future.
Eventually, this foresight department will expand. It may, if a leader of genius appear, become the first real corps of practical sociologists, which will substitute facts for the present hotch-potch of theories. It will prepare a “fundamental plan” of the whole United States, showing the centre of each industry and the main runways of traffic. It will act upon the basic fact that WHEREVER THERE IS INTERDEPENDENCE, THERE IS BOUND TO BE TELEPHONY; and it will therefore prepare maps of interdependence, showing the widely scattered groups of industry and finance, and the lines that weave them into a pattern of national cooperation.
As yet, no nation, not even our own, has seen the full value of the long-distance telephone. Few have the imagination to see what has been made possible, and to realize that an actual face- to-face conversation may take place, even though there be a thousand miles between. Neither can it seem credible that a man in a distant city may be located as readily as though he were close at hand. It is too amazing to be true, and possibly a new generation will have to arrive before it will be taken for granted and acted upon freely. Ultimately, there can be no doubt that long-distance telephony will be regarded as a national asset of the highest value, for the reason that it can prevent so much of the enormous economic waste of travel.
Nothing that science can say will ever decrease the marvel of a long-distance conversation, and there may come in the future an Interpreter who will put it before our eyes in the form of a moving-picture. He will enable us to follow the flying words in a talk from Boston to Denver. We will flash first to Worcester, cross the Hudson on the high bridge at Poughkeepsie, swing southwest through a dozen coal towns to the outskirts of Philadelphia, leap across the Susquehanna, zigzag up and down the Alleghenies into
the murk of Pittsburg, cross the Ohio at Wheeling, glance past Columbus and Indianapolis,
over the Wabash at Terre Haute, into St. Louis by the Eads bridge, through Kansas City, across the Missouri, along the corn-fields of Kansas, and then on–on–on with the Sante Fe
Railway, across vast plains and past the brink of the Grand Canyon, to Pueblo and the lofty city of Denver. Twenty-five hundred miles along a thousand tons of copper wire! From Bunker Hill to Pike’s Peak IN A SECOND!
Herbert Spencer, in his autobiography, alludes to the impressive fact that while the eye is reading a single line of type, the earth has travelled thirty miles through space. But this, in telephony, would be slow travelling. It is simple everyday truth to say that while your eye is reading this dash,–, a telephone sound can be carried from New York to Chicago.
There are many reasons to believe that for the practical idealists of the future, the supreme study will be the force that makes such miracles possible. Six thousand million dollars–one- twentieth of our national wealth–is at the present time invested in electrical development. The Electrical Age has not yet arrived; but it is at hand; and no one can tell how brilliant the result may be, when the creative minds of a nation are focussed upon the subdual of this mysterious force, which has more power and more delicacy than any other force that man has been able to harness.
As a tame and tractable energy, Electricity is new. It has no past and no pedigree. It is younger than many people who are now alive. Among the wise men of Greece and Rome, few knew its existence, and none put it to any practical use. The wisest knew that a piece of amber, when rubbed, will attract feathery substances. But they regarded this as poetry rather
than science. There was a pretty legend among the Phoenicians that the pieces of amber were the petrified tears of maidens who had thrown themselves into the sea because of unrequited love, and each bead of amber was highly prized. It was worn as an amulet and a symbol of purity. Not for two thousand years did any one dream that within its golden heart lay hidden the secret of a new electrical civilization.
Not even in 1752, when Benjamin Franklin flew his famous kite on the banks of the Schuylkill River, and captured the first CANNED LIGHTNING, was there any definite knowledge of electrical energy. His lightning-rod was regarded
as an insult to the deity of Heaven. It was blamed for the earthquake of 1755. And not until the telegraph of Morse came into general use, did men dare to think of the thunder-bolt of Jove as a possible servant of the human race.
Thus it happened that when Bell invented the telephone, he surprised the world with a new idea. He had to make the thought as well as the thing. No Jules Verne or H. G. Wells had foreseen it. The author of the Arabian Nights fantasies had conceived of a flying carpet, but neither he nor any one else had conceived of flying conversation. In all the literature of ancient days, there is not a line that will apply to the telephone, except possibly that expressive phrase in the Bible, “And there came a voice.” In these more privileged days, the telephone has come to be regarded as a commonplace fact of everyday life; and we are apt to forget that the wonder of it has become greater and not less; and that there are still honor and profit, plenty of both, to be won by the inventor and the scientist.
The flood of electrical patents was never higher than now. There are literally more in a single month than the total number issued by the Patent Office up to 1859. The Bell System has three hundred experts who are paid to do nothing else but try out all new ideas and inventions; and before these words can pass into the printed book, new uses and new methods will have been discovered. There is therefore no immediate danger that the art of telephony will be less fascinating in the future than it has been in the past. It will still be the most alluring and elusive sprite that ever led the way through a Dark Continent of mysterious phenomena.
There still remains for some future scientist the task of showing us in detail exactly what the telephone current does. Such a man will study vibrations as Darwin studied the differentiation of species. He will investigate how a child’s voice, speaking from Boston to Omaha, can vibrate more than a million pounds of copper wire; and he will invent a finer system of time to fit the telephone, which can do as many different things in a second as a man can do in a day, transmitting with every tick of the clock from twenty- five to eighty thousand vibrations. He will deal with the various vibrations of nerves and wires and wireless air, that are necessary in conveying thought between two separated minds. He will make clear how a thought, originating in the brain, passes along the nerve-wires to the vocal chords, and then in wireless vibration of air to the disc of the transmitter. At the other end of the line the second disc re-creates these vibrations, which impinge upon the nerve-wires of an ear, and are thus carried to the consciousness of another brain.
And so, notwithstanding all that has been done since Bell opened up the way, the telephone remains the acme of electrical marvels. No other thing does so much with so little energy. No other thing is more enswathed in the unknown. Not even the gray-haired pioneers who have lived with the telephone since its birth, can understand their protege. As to the why and the how, there is as yet no answer. It is as true of telephony to-day as it was in 1876, that a child can use what the wisest sages cannot comprehend.
Here is a tiny disc of sheet-iron. I speak–it shudders. It has a different shudder for every sound. It has thousands of millions of different shudders. There is a second disc many miles away, perhaps twenty-five hundred miles away. Between the two discs runs a copper wire. As I speak, a thrill of electricity flits along the wire. This thrill is moulded by the shudder of the disc. It makes the second disc shudder. And the shudder of the second disc reproduces my voice. That is what happens. But how–not all the scientists of the world can tell.
The telephone current is a phenomenon of the ether, say the theorists. But what is ether? No one knows. Sir Oliver Lodge has guessed that it is “perhaps the only substantial thing in the material universe”; but no one knows. There is nothing to guide us in that unknown country except a sign-post that points upwards and bears the one word–“Perhaps.” The ether of space! Here is an Eldorado for the scientists of the future, and whoever can first map it out will go far toward discovering the secret of telephony.
Some day–who knows?–there may come
the poetry and grand opera of the telephone. Artists may come who will portray the marvel of the wires that quiver with electrified words, and the romance of the switchboards that trem- ble with the secrets of a great city. Already Puvis de Chavannes, by one of his superb panels in the Boston Library, has admitted the telephone and the telegraph to the world of art.
He has embodied them as two flying figures, poised above the electric wires, and with the following inscription underneath: “By the wondrous agency of electricity, speech dashes through space and swift as lightning bears tidings of good and evil.”
But these random guesses as to the future of the telephone may fall far short of what the reality will be. In these dazzling days it is idle to predict. The inventor has everywhere put the prophet out of business. Fact has outrun Fancy. When Morse, for instance, was tacking up his first little line of wire around the Speedwell Iron Works, who could have foreseen two
hundred and fifty thousand miles of submarine cables, by which the very oceans are all aquiver with the news of the world? When Fulton’s tiny tea-kettle of a boat steamed up the Hudson to Albany in two days, who could have foreseen the steel leviathans, one-sixth of a mile in length, that can in the same time cut the Atlantic Ocean in halves? And when Bell stood in a dingy workshop in Boston and heard the clang of a clock-spring come over an electric wire, who could have foreseen the massive structure of the Bell System, built up by half the telephones of the world, and by the investment of more actual capital than has gone to the making of any other industrial association? Who could have foreseen what the telephone bells have done to ring out the old ways and to ring in the new; to ring out delay, and isolation and to ring in the efficiency and the friendliness of a truly united people?